At Blades Cleaning, we pride ourselves on delivering pristine, streak-free windows every time. We stand by the quality of our work with our Streak-Free Guarantee. Here’s how it works:
Guarantee Coverage
Streak-Free Assurance:
- If any marks, streaks, or smudges are left on your windows as a result of our cleaning, we will return to re-clean the affected windows at no additional cost.
Re-Cleaning Conditions:
- The guarantee covers visible streaks and marks directly caused by our cleaning process.
- This does not cover marks caused by weather conditions, such as rain or dust, or incidents that occur after the cleaning, such as handprints or external factors.
Notification Process:
- You must notify us of any streaks or marks within 48 hours of the completed cleaning service to qualify for the re-cleaning service.
- After this period, any new issues may be subject to our standard service rates.
- Please contact us within the 48-hour period via phone at 07397 112 050 or email at [email protected]
- Please provide details and photos of the affected areas to help us address the issue efficiently.
Exclusions:
- This guarantee does not cover areas that were not part of the original cleaning service.
- It does not apply to pre-existing conditions such as scratches, etching, or damage on the glass.
Re-Cleaning Appointment:
- Re-cleaning will be scheduled at the earliest convenience based on our availability.
- We will aim to perform the re-cleaning within 3 business days of your report.
Limitations:
- Our Streak-Free Guarantee applies to standard window cleaning services. It does not cover special services like hard water stain removal or post-construction cleaning unless otherwise stated.
Customer Satisfaction:
- Your satisfaction is our top priority. If you are not satisfied with the re-cleaning, please let us know, and we will work to make it right.
Contact Us
If you have any questions or need to report an issue, please reach out to us promptly. We value your business and genuinely strive to ensure you are happy with the service and that your windows are clean and streak-free.
Phone: 07397112050
Email: [email protected]
Website: bladescleaning.co.uk